# Direct Debit Status

**Mandate Status**

| Platform Portal  | Vendor Pay Portal | Webhook/API      | Description                                                                                                                                                                                                                                   |
| :--------------- | :---------------- | :--------------- | :-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Sent             | Sent              | sent             | A vendor has sent a mandate request to their customer                                                                                                                                                                                         |
| Declined         | Error             |                  | An unexpected error has occurred. In this case it is recommended to resend a mandate                                                                                                                                                          |
| Pending Approval | Pending approval  | pending_approval | The mandate has been submitted to the customer’s bank (via BACS)                                                                                                                                                                              |
| Active           | Active            | active           | The mandate has been successfully set up by the customer’s bank                                                                                                                                                                               |
| Cancelled        | Cancelled         | cancelled        | The mandate has been cancelled by either the customer or the vendor. In this case mandate request can be resent and mandate will be set up again                                                                                              |
| Rejected         | Rejected          | rejected         | The mandate could not be created (BACS response). The most common case to get this status - is due to typo or incorrect details submitted. It is recommended to communicate this to a payer, resend a mandate request and try to set up again |

**Authorization (Collection)  Status**

| Platform Portal | Vendor Pay Portal | Webhook/API | Description                                                                                                                            |
| :-------------- | :---------------- | :---------- | :------------------------------------------------------------------------------------------------------------------------------------- |
| Pending         | Pending Mandate   |             | Pending customer’s mandate being submitted and activated                                                                               |
| Scheduled       | Created           | Scheduled   | The payment has been created, but not yet submitted to the banks                                                                       |
| Submitted       | In progress       | Submitted   | The payment has been submitted to the banks                                                                                            |
| Confirmed       | In progress       |             | The payment has been confirmed as collected                                                                                            |
| Charged         | Charged           | Captured    | The payment has been included in a payout                                                                                              |
| Declined        | Declined          | Declined    | The payment failed to be processed. Note that payments can fail after being confirmed if the failure message is sent late by the banks |
| Cancelled       | Cancelled         | Voided      | The payment has been cancelled                                                                                                         |